Refund policy

Returns & Refunds 

We want you to be happy with your Blue Petal keepsake.

Returns
Unused products may be returned within 30 days of delivery for a refund. Items must be returned in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the product arrived damaged or defective.

Damaged or Defective Products
If your keepsake arrives damaged, defective, or isn't working properly, please contact us within 30 days of delivery. We will work with you to resolve the issue and, when appropriate, provide a replacement or refund.

Activated Keepsakes
Once a Blue Petal keepsake has been activated and digital memories have been added to it, it cannot be returned for a change of mind. This does not affect our commitment to replace or resolve any keepsake that is damaged, defective, or not functioning properly.

Refunds
Once an approved return is received and inspected, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Starting a Return
To request a return or report a problem with your order, please contact us through the contact information provided on our website and include your order number.